2:39 How did you get from music to UX? What’s your story?

4:16 A board game is about winning, what is the equivalent of “winning” in a workshop?

5:07 What makes a game exciting?

6:49 At what point do you define the boundaries of what belongs in the workshop and what doesn’t?

8:19 How do you invite participants to prepare for emotionally difficult workshops? 

9:52 How do you assure that everyone is aligned on the workshop’s purpose and goal beforehand?

11:00 Is this predictability the benefit of the Design Thinking method or where would you see the advantage of Design Thinking?

11:54 How do you know that the information is “correct” and how would “incorrect information” look like? 

13:05 How much information do you need upfront to design the poster?

15:39 Can you explain what the Billboard Design Thinking method is in a nutshell?

18:12 To what extent does the poster restrict the group’s creativity?

20:06 Do you design each poster from scratch?

21:11 What makes the difference in preparing the workshop?

22:44 What’s your favourite way to stimulate creativity and ideas?

28:24 How much do you need to know about the group of participants?

30:58 What would be your advice on how to select workshop participants?

34:38 What are the key stages to prepare a successful workshop?

36:30 What’s different in starting a workshop depending on whether the group are strangers or a team?

38:27 Do I understand correctly that you start your workshops with individual thinking time?

40:24 How do you get the first person to open up?

44:13 How do you debrief on this intro round?

45:51 What makes a workshop fail?

48:26 How do you manage expectations to avoid such misalignment?

54:22 How do you help people to be heard?

55:41 Is there anything else you would like to share with the audience?

56:41 What would be your advice for a facilitator to find their own Design Thinking style?

59:56 If someone in the audience fell asleep after minute one, what shall they take away from our conversation?