01:15 What makes the mindset of a facilitator?
05:58 How do you balance the two meanings of the word ‘fire’?
10:40 How do balance making the process easy with making the struggle easy?
17:03 How do you bring people to the same point in their shared story in a workshop?
23:17 Why is it so important to hear other perspectives, even if you are an expert?
26:13 Why do some virtual meetings thrive and others struggle?
28:05 How can we create and tell the story?
31:06 What are the opportunities in virtual meetings?
35:36 What makes a workshop fail?
40:43 What is the one point you’d like people to take away from this conversation?