01:33 When did you start calling yourself a facilitator?
04:41 What do you wish you had known about facilitation, hosting, and meetings at the start of your career?
07:38 What is human-centred design all about?
10:55 What is Backstage Pass?
14:34 How do you serve your audience when they are not active in your workshop?
19:18 What is the skillset that you need to successfully manage a live, virtual workshop?
22:59 Is there a secret to engaging an audience in a webinar?
26:33 What is your favourite exercise?
32:05 What makes a good co-facilitator and how have you mastered the art?
42:44 What is the key thing to do if technology fails?
44:10 What makes a workshop fail?
49:17 Do you have a hashtag for yourself?
51:03 What is the one key learning you have from running Mural Backstage Pass?
54:05 What is one thing you would like listeners to takeaway from this episode?