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Episode 122

July 21, 2021

122: How to create magical human moments (online) with Jan Keck

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    Magic isn’t stuck in children’s books and feel-good films, it’s here. It’s among us. It’s in our vulnerability, our connection, and our understanding.

    The moment I met Jan Keck, I knew I wanted to speak to him on workshops work.

    Jan has spent many years facilitating magical human moments – deep phases of connection and communication between people – and, well, isn’t that what so much of our work as facilitators comes down to?

    So, join us as we weave threads between psychological safety, experience design, vulnerability, owning our mistakes and imperfections to find, when we look back, that we’ve inadvertently captured so much of what it truly means to be a facilitator.

    It really is magical.

    Find out about

    • What it means to make magical human moments and Jan’s ‘campfire formula’ for them
    • How to design activities that level the playing field and suit different personalities
    • The power of stating out-of-bounds topics (such as small talk!) before an event
    • Why vulnerability is a gateway to connection
    • How Jan uses ‘cellphone sleeping bags’ to encourage connection in his workshops
    • The power of reframing and how it gives us permission to fail
    • What happens in the room when the facilitator admits something has gone wrong

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    And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail!

    Questions and Answers

    01:05When did you start calling yourself a facilitator? 03:41What do you mean by “making magical human moments?” 04:45And what is it that makes magical human moments? 10:29How do you find the right level of vulnerability with which to open a workshop? 10:29How do you find the right level of vulnerability with which to open a workshop? 15:09How can we avoid the trap of falling into small talk? 20:14What’s a question you love to start with that isn’t “what do you do for work?” 22:09How do you handle the difference between individuals who sign up for a workshop with you and a team whose manager has brought you in for a workshop?” 24:05How do you come up with creative ideas?” 26:56What’s the story behind your ‘campfire formula’ for facilitating magical human moments?” 29:42Explain to us your ‘cell phone sleeping bag’!” 32:30Can you talk about the three different types of listening?” 36:13What makes a workshop fail?” 40:44Do you keep a list of the mistakes you’ve made?” 42:19What is your favourite in-person exercise?” 47:17What is your favourite online exercise?” 49:40Was there anything else you wanted to bring to this conversation?” 51:35What is the one thing you would like listeners to take away from this episode?”

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