075: Behind the Scenes of Facilitating the MURAL Backstage Pass with Hailey Temple
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Intro
Throughout lockdown, I and many other facilitators, have loved watching and participating in Backstage Pass – the virtual workshops held by digital workspace platform, MURAL.
That meant the opportunity to speak to Hailey Temple, their Learning Experience Lead, was especially exciting for me! And I hope it will be for listeners of workshops work.
Hailey has done a fantastic job of adapting to the demands of virtual facilitation and her reflections on the last few months will help so many facilitators as we continue to tread the uncertain path of the pandemic.
Find out about
How Hailey came to facilitation by way of design thinking and human-centred design
How MURAL have created virtual workshops to help their customers
What Hailey does to engage and involve a passive audience (by design)
What makes a good co-facilitator
What to do when technology goes wrong (because it always will!)
Feeling inspired by the conversation in this episode? We can have our own – take a seat at my virtual table as part of a Mastermind Group.
A huge thank you must go to SessionLab, the sponsor of Workshops Work. Claim your free two months of SessionLab Pro now – this deal is exclusive to Workshops Work listeners!
Questions and Answers
01:33When did you start calling yourself a facilitator?
04:41What do you wish you had known about facilitation, hosting, and meetings at the start of your career?
07:38What is human-centred design all about?
10:55What is Backstage Pass?
14:34How do you serve your audience when they are not active in your workshop?
19:18What is the skillset that you need to successfully manage a live, virtual workshop?
22:59Is there a secret to engaging an audience in a webinar?
26:33What is your favourite exercise?
32:05What makes a good co-facilitator and how have you mastered the art?
42:44What is the key thing to do if technology fails?
44:10What makes a workshop fail?
49:17Do you have a hashtag for yourself?
51:03What is the one key learning you have from running Mural Backstage Pass?
54:05What is one thing you would like listeners to takeaway from this episode?