01:41 When did you start calling yourself a facilitator?
03:02 Where did you learn the skills of facilitation?
05:44 What does failure mean to you in the context of workshops?
08:21 What have you learned from your almost-20-years of experience leading Phillips Design?
10:05 Is Design Thinking a method or a mindset?
12:10 In what contexts have you used Design Thinking since starting your own business?
15:21 What kind of skillsets do you need to introduce to public sector employees to help them integrate more design thinking in their work?
16:29 How can we become more open to ‘failing forward’?
17:37 How would you define a prototype?
22:05 How can we help people see the value in the process, rather than just achieving their desired outcomes and outputs?
30:15 How can facilitators help a group work cohesively when there are differences in the level of access (e.g. poor WiFi)?
35:11 What’s the point at which you know you need to reschedule a workshop?
40:07 How can you apply Design Thinking to such a risk-averse process as recruitment?
45:18 How do hiring managers react to such a vulnerable process?
46:36 How do you flatten the room when there is such a clearly established hierarchical structure as in recruitment?
51:03 What’s your favourite exercise?
55:57 An example of Design Thinking in the hiring process from Latin America
57:47 How do you apply design sprints in 4better2morrow?
01:07:20 What is the one thing you would like listeners to take away from this episode?