February 24, 2021
101: How to facilitate process improvement – Human centred and data driven with Mark Whittaker
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How much of your workday do you really pay attention to?
From where you sit to how often you get distracted and what happens when you come back from a break, all of these moments that make up our days are automatic processes.
What would happen if you could track and analyse the way you work?
Dr Mark Whittaker does just that and uses the data he gathers to design human-centred processes that help teams work better than they ever imagined. Combining qualitative and quantitative data with facilitation, Mark’s software vFlow helps businesses optimise their processes by working with their people, not against them.
It’s a fascinating marriage of facilitation, data, workshops, and processes. You can learn all about it in this episode of workshops work.
Find out about
How chemical processes translate to business and commercial processes
Why opinions and data usually show very different versions of our ‘most important’ processes
How our processes change unconsciously throughout our day
Ways to manage your workload and protect it from unconscious slips
Why the thought of freeing up more of our time can actually scare us
The beautiful neutrality in challenging data, not behaviours
The importance of listening, as well as observing, when gathering data
Questions and Answers
01:07When did you start calling yourself a facilitator?04:37Can you explain what v-Flow is and does?06:28What have you learned about business processes from chemical processes?08:20Is it possible to find the optimal business process when there are so many variables that need to be considered?11:32What is the process behind your data collection process and how you decide what to focus on?13:16Why is there so often a difference between what we think is our most important process and what the data shows us is our most important process?18:03Can you share an example of identifying unconscious/automatic ways of working?21:21 Is the energy we spend changing automatic habits worth the end result or can it create problems?27:19How do you bring the data you collect into a workshop setting?28:28How do people react when they see the story presented in the data?33:21This information can be like opening a Pandora’s Box – how do you handle that?38:19Can data that is about people truly be neutral? Is there not some emotional reaction that comes with it?40:07Can you share an example of gamification in practice?45:45How do you encourage comfort and relaxation in a closed-off room?47:52What makes a workshop fail?50:43Has debriefing become harder in the age of remote work?52:27What is the one thing you would like listeners to take away from this episode?